Turn taps into treasures with the Cathay Malls Mobile App! Earn CATHAYCOINS to redeem a world of rewards including shopping e-vouchers, exclusive promotions and member privileges and more.
5 STEPS TO UNLOCK REWARDS WITH CATHAY MALLS
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STEP 1
DOWNLOAD THE CATHAY MALLS APP
Available on App Store and Google Play.
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STEP 2
COMPLETE A ONE-TIME REGISTRATION TO SIGN UP AS A MEMBER
Membership is absolutely free! Receive 50 CATHAYCOINS as a welcome gift from us. Get rewarded with an additional 200 CATHAYCOINS when you subscribe to our email promotions.
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STEP 3
UPLOAD A PHOTO OF YOUR RECEIPT TO EARN CATHAYCOINS
Once verified, CATHAYCOINS will be credited to your e-wallet within 3 working days.
*Minimum spend of $20 in a single receipt at The Cathay Malls. Receipt must be submitted within 24 hours of purchase.
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STEP 4
REDEEM CATHAY MALLS E-VOUCHERS AND OTHER EXCLUSIVE DEALS WITH YOUR CATHAYCOINS
5000 CATHAYCOINS = $5 e-voucher
10000 CATHAYCOINS = $10 e-voucher -
STEP 5
REDEEM YOUR E-VOUCHERS AT PARTICIPATING STORES
Go to your e-wallet and select the e-vouchers(s) to use prior to checkout. Scan the QR code in-store and present the redemption page to the staff for verification.
FREQUENTLY ASKED QUESTIONS
Step 1: Download the Cathay Malls mobile application via App Store, Google Play or Huawei Gallery.
Step 2: Complete a one-time registration
Upon successful registration, you can immediately proceed to upload receipt(s) through the Cathay Malls mobile app.
For existing members, simply update your app to the latest version and login with your credentials to enjoy the new features.
Re-subscribe to our promotional emails to earn 100 CATHAYCOINS instantly.
You are required to provide your name, email address and mobile number.
No, membership is absolutely free!
As a valued member, you can redeem exclusive rewards such as:
Shopping and dining e-vouchers to be used at any participating retailers in Cineleisure or The Cathay.
2x CATHAYCOINS on transactions made during your birthday month
Exclusive perks with our partners
Unlock shopping, dining and entertainment rewards via the mobile app
We think you deserve to be rewarded for shopping. Earn CATHAYCOINS and redeem Cathay Malls e-vouchers when you shop, dine or play at any of the Cathay Malls. As a member, you can also enjoy exclusive access to a wide range of deals and perks via the mobile app.
3 easy steps to earn and redeem your CATHAYCOINS:
Spend a min of $20 in a single receipt at any Cathay Malls (Cineleisure or The Cathay) Upload your receipt within 24 hours of purchase via the Cathay Malls Mobile App. Earn CATHAYCOINS (10 CATHAYCOINS for every $1 spent at all participating retailers) CATHAYCOINS are awarded based on the nett purchase value after discounts.
You can redeem your CATHAYCOINS for e-vouchers and other exclusive rewards via the Cathay Malls mobile app.
5000 CATHAYCOINS = $5 e-voucher
10,000 CATHAYCOINS = $10 e-voucher
That’s not all. You can also enjoy other exclusive rewards and access to special events with your CATHAYCOINS on the Cathay Malls Mobile App.
Step 1: Login to your account
Step 2: Click “Receipt” on the menu bar
Step 3: Proceed to camera to snap a photo of your receipt or upload the image from your phone gallery
Step 4: Complete all required fields and submit
Yes, receipts must be submitted within 24 hours of purchase.
Yes, you can do so as long as they are purchases made by you in the Cathay Malls that meet the minimum spend of $20 in a single receipt.
The minimum spend must be $20 in a single receipt.
All outlets with official printed receipts/tax invoices within Cineleisure or The Cathay shall qualify for CATHAYCOINS accumulation except for commercial schools and membership club.
Your receipts will be rejected for the following reasons:
Image of receipt is unclear
Photo does not capture one or more of the following information:
Shop name and address/location
Transaction date and time
Receipt number
Transaction amount
Image of receipt is not captured in full
Receipt submitted is not from the shops in Cineleisure or The Cathay
Receipt is submitted more than 24 hours after purchase
Receipt is less than the minimum spend required
Receipt submitted is not the official printed receipt. Handwritten, reprinted receipts and credit card charge slips will not be accepted
Duplicate receipts
Receipt submission is not valid in conjunction with any other promotion, offer or vouchers.
CATHAYCOINS will be issued to your wallet in the Cathay Malls mobile app within 3 working days.
Your CATHAYCOINS will expire in one year from the date of issuance. You can check on your CATHAYCOINS balance and expiry in “My Account”.
You can earn up to 10,000 CATHAYCOINS in a month.
Step 1: Click on “My Account”
Step 2: Click on “Update Profile”
Step 3: Submit your updated particulars
At the login page, click on “Forget Password” and enter your email address. An email will be sent to you to retrieve your password.
You may also change your password anytime by clicking on “My Account” and “Change Password”.
Step 1: Click on “My Account”
Step 2: Click on “Update Profile”
Step 3: Check the option to receive latest news and promotional updates from Cathay Malls
For further enquiries, you may get in touch with us at [email protected]
Fraud and abuse relating to the redemption programme may result in the forfeiture of e-vouchers in account, ban of account/ account holder and/ or be handed over to the Singapore Police Force.
Simply select the e-voucher before payment and scan the merchant QR code at any participating retailers. Please present the redemption page to the staff for verification.
Participating merchants are listed when you click into the e-voucher.
No, the e-vouchers are only valid for use at the store in Cineleisure or The Cathay.
E-vouchers are valid for 3 months from the date of issuance. You can check the expiry date of your e-vouchers in your e-wallet on the Cathay Malls mobile app.
Extension is strictly not allowed.
Yes you may! Simply click on the e-voucher in your e-wallet and select “Gift”. Enter the mobile number of your family or friend and click “Send”. Ensure that your family or friend has downloaded and created a membership account on Cathay Malls Mobile App.
Unfortunately, e-vouchers are strictly non-refundable and non-exchangeable for cash.
- Launch the Cathay Malls app
- Select “Parking” at app homepage
- Select the parking e-voucher you’d like to redeem with your CATHAYCOINS
Please redeem the parking vouchers 15 minutes before exit.
On the parking page within the app, simple click on “Add Vehicle Details” and enter your Vehicle Plate Number and IU Number.
You can register up to 2 vehicle IU numbers. You can only select one vehicle IU upon exit.
Yes you can. The total redeemed value will be deducted from your parking fare upon exit. There is no need to remove your cash card.
The redeemed parking e-vouchers must be use within the same day. Unsuccessful utilization of the parking e-vouchers is non-refundable and non-extendable.
No, it is non-transferrable.