We are giving you more reasons to shop, dine or play with us.
No frills, just rewards.
Simply scan your receipt* via the Cathay Malls Mobile App to earn CATHAYCOINS. Use your CATHAYCOINS to redeem e-vouchers or other exclusive rewards on the app.
*Min spend of S$20 in a single receipt. To be submitted within 24 hours of purchase.
Frequently Asked Questions
What is Cathay Malls Rewards Programme?
We think you deserve to be rewarded for shopping. Earn CATHAYCOINS and redeem up to $50 e-vouchers when you shop, dine or play at any of the Cathay Malls. As a member, you can also enjoy exclusive access to a wide range of deals and perks via the mobile app.
How do I earn my CATHAYCOINS?
3 easy steps to earn and redeem your CATHAYCOINS:
- Spend a min of S$20 in a single receipt at any Cathay Malls (Cineleisure or The Cathay)
- Upload your receipt within 24 hours of purchase via the Cathay Malls Mobile App.
- Earn CATHAYCOINS (10 CATHAYCOINS for every $1 spent) to redeem e-vouchers or other exclusive rewards via the Cathay Malls mobile app.
CATHAYCOINS are awarded based on the nett purchase value after discounts.
What can I redeem with my CATHAYCOINS?
You can redeem your CATHAYCOINS for e-vouchers and other exclusive rewards via the Cathay Malls mobile app.
5000 CATHAYCOINS = $5 e-voucher
7000 CATHAYCOINS = $10 e-voucher
10,000 CATHAYCOINS = $50 e-voucher
That’s not all. You can also enjoy other exclusive rewards and access to special events with your CATHAYCOINS on the Cathay Malls Mobile App.
How do I sign up as a member?
Step 1: Download the Cathay Malls mobile application via App Store, Google Play or Huawei Gallery.
Step 2: Complete a one-time registration
Upon successful registration, you can immediately proceed to upload receipt(s) through the Cathay Malls mobile app.
I am an existing member on the Cathay Lifestyle app, do I need to sign up a new account?
For existing members, simply update your app to the latest version and login with your credentials to enjoy the new features.
Re-subscribe to our promotional emails to earn 100 CATHAYCOINS instantly.
What information is required during the registration process?
You are required to provide your name, email address and mobile number.
Is there a membership fee?
No, membership is absolutely free!
What are the benefits and privileges of being a member?
As a valued member, you can redeem exclusive rewards such as:
- Up to $50 e-vouchers to be used at any participating retailers in Cineleisure or The Cathay.
- 2x CATHAYCOINS on transactions made during your birthday month
- Exclusive perks with our partners
- Unlock shopping, dining and entertainment rewards via the mobile app
How do I upload a receipt?
Step 1: Login to your account
Step 2: Click “Earn CATHAYCOINS” on the menu bar
Step 3: Proceed to camera to snap a photo of your receipt or upload the image from your phone gallery
Step 4: Complete all required fields and submit
Do I need to upload my receipt(s) on the same day of purchase?
Yes, receipts must be submitted within 24 hours of purchase.
Can I upload multiple receipts in a day?
Yes, you can do so as long as they are purchases made by you in the Cathay Malls that meet the minimum spend of S$20 in a single receipt.
Can I combine receipts to meet the minimum spend?
The minimum spend must be $20 in a single receipt.
Why are my receipts rejected?
Your receipts will be rejected for the following reasons:
- Image of receipt is unclear
Photo does not capture one or more of the following information:
- Shop name and address/location
- Transaction date and time
- Receipt number
- Transaction amount
- Image of receipt is not captured in full
- Receipt submitted is not from the shops in Cineleisure or The Cathay
- Receipt is submitted more than 24 hours after purchase
- Receipt is less than the minimum spend required
- Receipt submitted is not the official printed receipt. Handwritten, reprinted receipts and credit card charge slips will not be accepted
- Duplicate receipts
Receipt submission is not valid in conjunction with any other promotion, offer or vouchers.
Will I receive the CATHAYCOINS immediately after submitting the receipt(s)
CATHAYCOINS will be issued to your wallet in the Cathay Malls mobile app within 3 working days.
How do I use the e-voucher?
Simply present the e-voucher at any participating store to offset your total bill. E-voucher must be presented before payment.
Which are the stores that accept the e-vouchers?
Participating merchants are listed when you click into the e-voucher.
Can I redeem the e-vouchers at a store’s outlet that is located in another mall or location?
No, the e-vouchers are only valid for use at the store in Cineleisure or The Cathay.
What’s the validity of the e-vouchers?
E-vouchers are valid for 3 months from the date of issuance. You can check the expiry date of your e-vouchers in your e-wallet on the Cathay Malls mobile app.
Am I able to extend the validity of the e-vouchers?
No, strictly no extension is allowed.
Can I send the e-voucher as a gift to someone else?
Yes you may! Simply click on the e-voucher in your e-wallet and select “Gift”. Enter the mobile number of your family or friend and click “Send”. Ensure that your family or friend has downloaded and created a membership account on Cathay Malls Mobile App.
Can I refund my e-voucher?
Unfortunately, e-vouchers are strictly non-refundable and non-exchangeable for cash.
How do I update my personal particulars?
Step 1: Click on “My Account”
Step 2: Click on “Update Profile”
Step 3: Submit your updated particulars
How can I reset my password?
At the login page, click on “Forget Password” and enter your email address. An email will be sent to you to retrieve your password.
You may also change your password anytime by clicking on “My Account” and “Change Password”.
How do I receive email updates on latest promotions, events and giveaways?
Step 1: Click on “My Account”
Step 2: Click on “Update Profile”
Step 3: Check the option to receive latest news and promotional updates from Cathay Malls
My questions were not answered in the FAQ, what should I do?
For further enquiries, you may get in touch with us at [email protected]
Fraud and abuse relating to the redemption programme may result in the forfeiture of e-vouchers in account, ban of account/ account holder and/ or be handed over to the Singapore Police Force.